Question 1

Are SO LUXE! pieces real gold?

Accepted Answer

Our pieces are crafted in premium stainless steel and brass with an 18K gold-plated finish. They are hypoallergenic, tarnish-resistant and made for daily wear.

Question 2

How long does delivery take within the UAE?

Accepted Answer

Dubai and Sharjah orders typically arrive within 1–2 working days. Other emirates take 2–4 working days. You'll receive tracking as soon as your order ships.

Question 3

Is delivery free?

Accepted Answer

Delivery is free on all UAE orders above AED 200. Below that, a flat rate of AED 20 applies.

Question 4

Can I pay cash on delivery?

Accepted Answer

Yes. Cash on delivery is available across the UAE, alongside card payment and bank transfer.

Question 5

How do I care for my jewellery?

Accepted Answer

Keep pieces away from perfume, lotion and water. Wipe gently with a soft cloth after wear and store in the pouch provided.

Question 6

Do you offer gift packaging?

Accepted Answer

Every order arrives in signature SO LUXE! packaging. Add a note at checkout and we'll include a handwritten gift card.

Question 7

How can I reach the team?

Accepted Answer

Email soluxejewels.ae@gmail.com or WhatsApp us on +971 50 847 1005. We reply Sunday to Thursday, 10:00–19:00 GST.

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